Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, service address, and details about the electrical problem you need help with. If you contact us through our website, we also collect any message you send.
We automatically collect some technical information when you browse our site. This includes your IP address, browser type, device type, pages you visit, and the time you spend on our site. We use this to keep our website working properly and to understand how people find us.
How We Use Information
We use your information to respond to your call or message, schedule your service, send a technician to your location, and provide an accurate quote. We also use it to follow up on completed work and to send invoices or receipts.
With your permission, we may send you occasional updates about our services or seasonal electrical safety tips. You can opt out of these messages at any time.
Cookies and Tracking
Our website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help our site remember your preferences and improve your browsing experience. They also help us see which pages are most useful to visitors.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as intended.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to understand how people use our website. These tools collect anonymous data about page views, clicks, and traffic sources. They do not identify you personally.
We may also use third-party scheduling or communication tools to manage appointments and messages. These providers only access your information to perform services on our behalf and are required to protect it.
Data Sharing and Disclosure
We do not sell your personal information. We share it only when needed to run our business or comply with the law. For example, we may share your address and service details with the technician assigned to your job.
We may also share information with trusted service providers who help us with billing, scheduling, or website analytics. If required by law, we will disclose information to authorities or in response to a valid legal request.
Data Retention
We keep your personal information for as long as needed to provide services, maintain business records, and meet legal requirements. When we no longer need it, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal or accounting purposes.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access to personal data, and staff training on privacy practices.
No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
User Rights
You have the right to ask what personal information we hold about you, request a copy, correct any mistakes, or ask us to delete it. You can also object to certain uses of your data or withdraw consent where we rely on it.
To exercise any of these rights, contact us using the information below. We will respond within a reasonable timeframe and help you however we can.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review it periodically.
Your continued use of our website or services after changes are posted means you accept the updated policy.
Contact Information
If you have questions about this Privacy Policy or how we handle your information, please reach out. We are happy to help.